FAQs

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Have any questions?
We've answered them down below!


TCP products are surveyed by the harshest & toughest critics before being sold to their furry-friends. We only carry products that are determined 100% safe & harmless by the resident furkids, so owners can purchase with a peace of mind.


Most of our food products are safe for other animals such as mice, gerbils, cats, dogs and even birds! Let your gods feast away!


Store Pickup: All orders will be packed and ready for pickup within 1-5 working days, depending on the location chosen.
We have 3 locations for pickup:
1) Kallang
2) Punggol
3) Jurong West
We will contact you to confirm the pickup location & time once your order is processed.

Local Orders:
Normal Postage: Packages will be mailed out (polymailer packaging) within 2-3 working days upon receiving payment confirmation. We will whatsapp you with the mailing proof upon mailing out your order. Please note that we are not liable for any lost or damaged packages.
Please select Normal Postage (with Extra Protection for your package) should you require us to wrap your package with additional protection such as Bubble Wraps.

Doorstep Courier: Packages will be packed and prepared to be sent out within 1-3 working days, and will be delivered between 3-5 working days via J&T Express (subjected to delays).

Local Delivery:
Packages will be packed and delivered based on selected locations within 1-3 working days. As packages are delivered personally by us, we will provide a grace period of 10mins for customers to answer our calls. Otherwise, packages will be left at the doorstep to prevent imposing a re-delivery fee.
As of 20 Dec 2021, due to the current Pandemic, all local delivery packages will be delivered via QExpress or J&T Express.

Express Delivery: For urgent orders, please drop us a Whatsapp for us to expedite and deliver your order within your intended time frame. This option is available 24 hours and subjected to any surcharge.

International Orders:
Packages will be shipped out via DHL standard tracked delivery. Please expect up to 4-8 weeks for package delivery due to the current Covid-19 situation.

Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. The charges are at buyer’s own fleet. TCP will not be liable for products & shipping refunds if the products are not in accordance with the country’s import laws, regulations and restrictions. Shipping costs are calculated upon checkout. For further enquiries, please contact us via WhatsApp or email.



  1. Self Collections: Punggol/Kallang/Jurong West
  2. Normal Postage (Singpost)
  3. Tracked Postage (J&T Express)
  4. Local Delivery (The Cosy Paws)


As packages are delivered personally by us, we provide the flexibility for our customers. Upon checkout, please indicate your preferred day & time and we will do our best to fulfil it. During delivery, there will be a grace period of 5-15mins for customers to answer our calls. Otherwise, packages will be left at the doorstep to prevent imposing a re-delivery fee for our customers.